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Frequently Asked Questions
Subscription & Billing
How does the trial and subscription work?
When you sign up with the trial you get unlimited access to SavvyCube with no order number restrictions. At any point of the trial you can choose a subscription, but you will not be billed until your 30-day trial ends.
In case you sign up with SavvyCube by installing a Shopify app - you'll have to choose a pricing plan first, but you still get a 30-day free trial.
How do I cancel my subscription?
Do I have to sign a logn-term contract?
What happens if I hit my order volume limit?
If you have an order volume spike going above your limit for one or two months - no need to upgrade, you can keep the current plan.
On the other hand, if you go above your order volume limit for three consecutive months, we'll ask you to upgrade you plan.
Is SavvyCube suitable for agencies?
Are there any limits on data import & data retention?
How do I get started with SavvyCube?
To start using SavvyCube you don't need to do any extensive configuration or set up. Once you sign up and connect your store - the data will start importing automatically. When the process is done, you can start using SavvyCube right away.
There are, however, a few things worth looking at to make sure everything is configured properly:
- We highly recommend connecting your Google Analytics account to SavvyCube. This will allow you to get deeper insights into your data, and analyze your customer acquisition across marketing channels, countries, and devices.
- Make sure that the revenue calculation formula corresponds to your preference. In SavvyCube you can choose which components you want to include or exclude from calculation of your revenue metric. This can be configured on the Settings page in SavvyCube.
- Also, on the Settings page you can select which day of week - Sunday or Monday - to consider the first day of week (this will influence how your weekly metrics are calculated).
Can I connect multiple stores to the same SavvyCube account?
What if I have stores in multiple currencies?
How is Revenue calculated in SavvyCube?
In SavvyCube you can choose which components you want to include or exclude from calculation of your Revenue metric. This can be configured on the Settings page.
The default formula is as follows: Revenue = Subtotal + Shipping + Tax - Discount